Quality is a parameter based on conservation with the customer. it contains good knowledge of productivity ,active listener, opening and closing script, goodcommunications skills .and probing skills also.
The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object. Quality is a perceptual, conditional and somewhat subjective attribute.
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